Culligan of Tucson

Excellent company and the person sent to service our older water softening system was quick and honest. We called Culligan's to come out and take a look at our water softening system, which hadn't been functioning since we moved in 5 years ago. They originally installed it, so they had our address already in their system with the water softener details on file. I was told there would be a trip fee of $145, plus whatever parts or extra service was needed at the time of the appointment. I was fine with that. Day of the appointment the service guy called me first thing in the morning and advised that he'd be at my house between 1:30PM-3:00PM. We had our back gate open from a different service and figured he would knock on the door when he got here. At about 5:00PM with no knock or call, I text the guy and he calls back immediately. It turns out that he was here at 2PM and because the gate was open, went directly to the water softener. He inspected it, ran a test, added some salt, and then performed a complete system restart on it. And then he left. He never knocked or called because the scope of the work was so minor that he felt it didn't warrant a full service call, so the didn't charge us. I cannot convey how much I appreciate his integrity! I also asked him whether he felt the system needed to be replaced, and he didn't try to sell me on a new system! The advice was that yes, the system is older but it functioned perfectly fine and didn't warrant replacement. It is so refreshing to encounter that level of honesty in a company and service person. Due to that alone, I would highly recommend using Culligan of Tucson if you need anything to do with water softeners!

Culligan is pure, good tasting spring water, and the service is incredible. I am able to call and change my number of bottles any time, and the water is much higher quality than from other companies. It tastes great. I love Culligan!

JT was very knowledgeable, and explained the operation and features of the water softener. Communication was great, letting us know each step of the installation. Installers/sub-contractors were wonderful. Everyone was very professional. All in all our experience was great, we would highly recommend.

I’m beginning to feel like I’m getting hosed. First, I was sent reminders that my RO system needed maintenance at 9 months, not a year as I was told the schedule would be. When I called, customer service said they can only make a reminder for 9 months out in their system. What? Is this 1980? I was also told yearly maintenance on the system would be about $100, and just received a bill for $223. I’m not sure what I’m going to do about this, but blindly participating is not part of my plan.